Customers frustrated with insurance industry

The original article can be found here.

Article highlights:

  • The insurance sector has seen a significant increase in claims throughout the pandemic across most products and segments.
  • According to the 2021 South African Insurance Sentiment Index produced by PwC South Africa in collaboration with BrandsEye, digitisation of the industry also accelerated, shifting consumer behaviour and expectations.
  • Most customers complaints were over not knowing the status of their claim.