To adequately respond to the demands of a Covid Recovery regime, companies not only have to be agile, they also have to be innovative.
This was briefly discussed by Turnaround Talk in June 2021, but it needs a greater focus. This is an evolving topic and is something that companies need to continuously embrace on their journey towards profitability.
I recently read an article on the Harvard Business Review (HBR) website which discusses this in detail.
Innovation Option 1: Game-Changing Offerings
The article points out that startups with radical products or services that reverb off of the big event driving the recession can take off. For example, Airbnb, an online marketplace for “places to stay and things to do,” was founded during the height of the recession in 2008. Its service appealed to thrifty millennials looking for a cheap way to travel, as did Uber’s car-sharing model.
Lingering distrust in traditional finance providers after the global financial crisis helped to spur novel payments providers. For example, Jack Dorsey founded Square (later named Block), the financial services startup known for its square-shaped white credit card reader, in 2009. “There is no better time to start a new company or a new idea than a depression or recession,” Dorsey, who also helped to found Twitter, reflected. “There [are] a lot of people who need to get really creative to create something new.” Wind back the clock further. Walt Disney founded his eponymous company in 1923, a time where the world desperately needed hope. It’s reasonable to expect the need for alternative energy sources to combat climate change and reduce dependence on autocracies, greater food safety, and more dependable supply chains to attract today’s entrepreneurial energy.
Innovation Option 2: Simple, Affordable Solutions
The article adds that downturns can be great times to introduce offerings that connect with consumers who have tighter purse strings or are naturally frugal given continued uncertainty.
There was a recession on the heels of World War II, in 1948–1949, before the post-war boom. In 1948, the McDonald brothers fired all their carhops, closed their flagship store, installed new equipment, and reopened three months later with a novel approach for preparing food. Instead of having a single skilled cook who would custom-make orders, McDonald’s simplified the menu so that less-skilled people could prepare the same thing over and over again. All McDonald’s menu items could be eaten one-handed while consumers were driving.
The article points out that it was Henry Ford’s assembly-line approach applied to food service. The brothers called the model the Speedee Service System. It made it much easier to hire and fire cooks and allowed McDonald’s to lower prices and prepare food faster. The new business model began to take off. In 1953, the company started franchising its stores to other entrepreneurs. Franchise owner Ray Kroc bought out the brothers in 1954 and scaled McDonald’s into today’s global powerhouse.
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Innovation Option 3: Bold Strategic Moves
The article points out that downturns can be great times for established companies to make dramatic changes. Shantanu Narayan took over as the CEO of Adobe in late 2007. The 25-year-old company seemed stuck, with products such as Photoshop and PageMaker stagnating. Nimble software-as-a-service (SaaS) competitors were emerging. And the onslaught of the global financial crises would challenge even the strongest incumbent companies.
In the face of these challenges, Narayen and his team undertook a bold transformation strategy. In 2008, they tested a software-delivered model of Photoshop. A few years later Adobe “burned the boats,” stopped producing packaged software and went to a fully SaaS model. In 2009, Adobe purchased Omniture for approximately $1.8 billion, a price 40% lower than its pre-crisis peak (but 2.5 times above its mid-crisis trough!). That acquisition served as the cornerstone of Adobe’s efforts to build a new growth business related to advertising services and analytics. From 2009 to 2019 Adobe’s revenues tripled, and its stock price rose 29% a year, making it one of the decade’s top transformers.
The article adds that these three avenues for growth emerged from research recounted in my 2009 book The Silver Lining. The book’s title didn’t just refer to these kinds of opportunities; it referred to the fact that the resource scarcity that typically accompanies recessions forces innovators to do things they should have been doing already:
Prune Prudently
Take a hard look at what is in your innovation portfolio. Cut at least 50% of it. Your resources need to be focused on places where they can have the greatest impact. Many of the projects that you cut are likely to be “zombies” that shuffle along, sucking the innovation life out of your organization. Kill the zombies. It is an absolute no-regret thing to do — you should have done it already, you need to do it now.
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Re-feature to Cut Costs
The article points out that customer-centricity should be a core component of cost-cutting efforts. After all, you can’t do more with less until you can define what more means. That means figuring out the job to be done of the customer (employee, stakeholder, channel partner).
Master Smart Strategic Experiments
It never has been easier to experiment, which makes it even more important to do it with the proper discipline. Like a good scientist, start with a hypothesis. Design an experiment with clear objectives. Make a prediction about what you think will happen. Test in a way in which you can measure and assess your prediction. You never know for sure, so remember the acronym HOPE (hypothesis, objective, prediction, execution plan).
Share the Innovation Load
The article adds that people think successful entrepreneurs seek out risk. That’s not right. Successful entrepreneurs smartly manage risk by sharing it as widely as they can. Now more than ever, companies should embrace open innovation and find smart ways to collaborate.
In the onslaught of never-ending change, it’s easy for leaders to freeze and focus on survival. Don’t freeze. Seize the silver lining and find unique opportunity to turn today’s ambiguity into tomorrow’s opportunity.
In our continued efforts to find ways to help our clients embrace innovation, perhaps the content in this article makes for a good strategy planning session that turnaround professionals can have with their clients. Innovation is hard and working towards it during periods of an economic downturn can be challenging if the right conversations are not taking place.
The Mystery Practitioner is an industry commentator that focuses on the shifting dynamics and innovative thinking that BRPs and turnaround professionals will need to embrace in order to achieve success in their businesses.
