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Cape Town International Airport has been ranked second-best worldwide, according to a new survey from passenger claims company Airhelp.
The survey, which considers customers’ opinions on an airport’s on-time performance, customer service delivery, and food and shops, ranked 239 airports from 69 countries.
Johannesburg’s OR Tambo International Airport ranked sixth overall on the global list.
Methodology
More than 17,500 scores (ranking the different categories out of 10) were given by passengers for their flights between 1 May 2023 and 30 April 2024.
On-time airports contributed 60% to the overall score, customer opinion contributed 20%, and food and ships contributed 20%.
Looking at the ratings, Cape Town had an overall score of 8.5, while Doha Hamad Airport achieved a score of 8.52 at the top of the list, and Chubu Centrair Airport in Japan was ranked third.
Cape Town’s on-time performance rating (8.6) beat Doha’s 8.3.
OR Tambo ranked sixth overall on the global list, with an overall score of 8.29.
Staying on time
On-time airports contributed 60% to the overall score, customer opinion contributed 20%, and food and ships contributed 20%.
Looking at the ratings, Cape Town had an overall score of 8.5, while Doha Hamad Airport achieved a score of 8.52 at the top of the list, and Chubu Centrair Airport in Japan was ranked third.
Cape Town’s on-time performance rating (8.6) beat Doha’s 8.3.
OR Tambo ranked sixth overall on the global list, with an overall score 8.29.
